← Service Flow

HELP & FEEDBACK

Contact us.

Have a question, found a bug, or have an idea for Service Flow? Send us a message.

A few things to check first

I can’t connect to Planning Center.

Check that your Apple TV and the device you’re using to sign in have an internet connection. If a setup link has expired, start a new connection from the TV. If the connection service is unavailable, try again later and include the on-screen error in your message.

I don’t see the plan I expected.

Check the organization, service type and plan date selected in your version of Service Flow. Confirm that your Planning Center account has permission to view that plan.

The display is showing a cached plan.

The app is using a previously saved plan because live data is unavailable. Check the network connection and try refreshing. Include the warning shown on the TV when reporting an issue.

How can we help?

For a technical issue, include your Apple TV model, Service Flow version, what you expected, and what happened instead.

Please leave out passwords, API keys, tokens, and private service-plan details.

Messages and any contact details you provide are stored privately for up to 30 days so we can review your request and follow up. Nothing is posted publicly.